We want to ensure your satisfaction with your jersey purchase. Please read our warranty and returns policy below, specifically tailored for jerseys:
- Warranty Coverage: We offer a warranty on manufacturing defects for a period of 30 days from the date of purchase. This warranty covers issues such as stitching defects, color bleeding, or logo misplacement. Normal wear and tear, damage caused by improper care, or misuse are not covered under warranty.
- Warranty Claim Process: If you believe your jersey has a manufacturing defect covered by the warranty, please follow these steps: a. Contact our customer support team within the warranty period and provide detailed information about the defect. b. Our team will guide you through the necessary steps, which may include providing photographs or returning the item for inspection. c. If the defect is confirmed to be covered by the warranty, we will offer a repair, replacement, or refund based on the specific circumstances.
- Returns and Exchanges: If you wish to return or exchange a jersey for reasons other than a warranty claim, please note the following: a. Returns are accepted within 30 days of purchase, provided the item is in its original condition, unworn, and with all original tags attached. b. Exchanges are subject to product availability. If the desired size or player is unavailable, we will process a refund or offer an alternative option. c. Please contact our customer support team to initiate a return or exchange and obtain the necessary instructions.
- Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.
- Refunds and Store Credit: Refunds for returned items will be processed back to the original payment method. If a refund is not possible, we may offer store credit as an alternative.
- Care Instructions: To ensure the longevity of your jersey, please follow the care instructions provided. Failure to adhere to the recommended care guidelines may void the warranty or return eligibility.
- Customer Support: If you have any questions or need assistance with warranty claims, returns, or exchanges, please reach out to our customer support team. We are here to assist you and provide the best possible service.
Please note that this warranty and returns policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.